Shipping Processing Time
- Order Processing: All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed the next business day.
- Shipping Notifications: Once your order is processed and shipped, you will receive a confirmation email with tracking details.
Shipping Rates and Estimates
- Domestic Shipping: We offer standard and expedited shipping options within the country. Shipping rates are calculated at checkout based on your location and the weight of your order.
- International Shipping: We ship worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
Please note: Additional fees (customs, duties, or taxes) may apply for international orders.
Delivery Times
- Domestic Delivery (Standard Shipping): D within 3-7 business days after dispatch.
- Domestic Delivery (Expedited Shipping): Delivered within 2-3 business days after dispatch.
- International Delivery: Delivery times vary by location and typically range from 7-21 business days.
- Please note that delivery times are estimates and may be affected by unforeseen delays such as customs clearance, weather conditions, or carrier issues.
Shipment Tracking
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package’s journey. You can track your order through the link provided in the email or directly on our website.Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO addresses.Certain regions or countries may have specific restrictions or delivery limitations. In such cases, we will inform you during the checkout process or via email.
Customs, Duties, and Taxes
- International Orders: Customers are responsible for any customs duties, taxes, or fees imposed by their destination country. These charges are not included in the total price at checkout.
- Customs Delays: Please be aware that international shipments may experience delays due to customs clearance processes, which are beyond our control.
Lost or Damaged Packages
Lost Packages: If your package is lost during transit, please contact our customer service team within 10 days of the expected delivery date. We will work with the shipping carrier to investigate and resolve the issue.Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will assist in filing a claim with the carrier and arrange for a replacement or refund.
Incorrect Shipping Information
It is your responsibility to provide accurate shipping details during checkout. If you realize an error after placing your order, please contact us as soon as possible. We will do our best to update your information before the order is shipped.We are not responsible for packages delivered to incorrect addresses due to input errors during checkout.
Returns And Exchanges
For information on returning or exchanging an item, please refer to our Return Policy.
Frequently Asked Questions
Q. How long will it take for my order to ship?
Ans. Orders are processed and shipped within 1-2 business days. You will receive a notification on email once your order has been shipped.
Q. Do you offer international shipping?
Ans. Yes, we ship internationally. Please note the delivery times and fees depending on your location.
Q. How can I track my order?
Ans. Once your order is shipped then you will receive a tracking number via email. You can use this number to track your package on our website.
Q. What shipping carriers do you use?
Ans. We partner with reliable carriers like Yun Express, UPS, FedEx, and DHL .
Q. What should I do if my package is lost or damaged?
Ans. If your package is lost or arrives damaged then please contact our customer service team so we will work with you to resolve the issue.
