Frequently Asked Questions

Payments FAQs

Q. What payment methods do you accept?

Ans. We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options like Google Pay and Apple Pay.

Q. Is it safe to use my credit card on justdungress.com?

Ans. Yes, we use secure encryption technology (SSL) to protect your information and have a safe checkout experience.

Q. Can I use multiple payment methods for a single order?

Ans. Unfortunately, we do not support splitting payments across different methods. Please choose one method to complete your purchase.

Q. When will my card be charged?

Ans. Your card will be charged as soon as your order is confirmed.

Q. What should I do if my payment fails?

Ans. If your payment fails, please double-check your card details, try another payment method, or contact our support team for assistance.

Shipping FAQs

Q. How long will it take for my order to ship?

Ans. Orders are processed and shipped within 1-2 business days. You will receive a notification on email once your order has been shipped.

Q. Do you offer international shipping?

Ans. Yes, we ship internationally. Please note the delivery times and fees depending on your location.

Q. How can I track my order?

Ans. Once your order is shipped then you will receive a tracking number via email. You can use this number to track your package on our website.

Q. What shipping carriers do you use?

Ans. We partner with reliable carriers like Yun Express, UPS, FedEx, and DHL .

Q. What should I do if my package is lost or damaged?

Ans. If your package is lost or arrives damaged then please contact our customer service team so we will work with you to resolve the issue.

Tax / Customs FAQs

Q. Will I be charged sales tax on my order?

Ans. Sales tax will be applied based on your shipping address and local regulations.

Q. Do international customers need to pay customs duties?

Ans. Yes, international orders may be subject to customs duties, taxes, or fees imposed by your country's customs authorities.

Q. How are customs fees calculated?

Ans. Customs fees are calculated by the destination country customs agency and are based on the value of the order and other factors.

Q. Can I pre-pay customs duties?

Ans. Currently, we do not offer the option to pre-pay customs duties. You will be responsible for any fees charged by customs upon arrival.

Q. What happens if I refuse to pay customs duties?

Ans. If you refuse to pay customs duties then the package may be returned to us. Shipping and handling fees are non-refundable in this case.

Order FAQs

Q. How do I place an order on justdungress.com?

Ans. Simply browse our collection, select your desired items, and click "Add to Cart." Follow the checkout process to complete your purchase.

Q. Can I modify or cancel my order after it’s placed?

Ans. If your order hasn’t been processed yet then you can contact our support team to modify or cancel it. Once shipped then orders cannot be canceled.

Q. What if I receive the wrong item?

Ans. If you receive an incorrect item then please contact our customer service team within 7 days of receiving your order for assistance with returns or exchanges.

Q. How can I check the status of my order?

Ans. You can log into your account and check the order status under the "My Orders" section. We also send updates via email.

Q. What should I do if my order is delayed?

Ans. If your order is delayed beyond the expected delivery date, please contact our customer service team to investigate and assist with tracking.